RE: DR. ARMENAKAS’ UHC TERMINATION EFFECTIVE
Dr. Armenakas is proud for
approximately the past 30+ years to provide thorough and attentive medical care
for all his patients. However, during
the past several years, the United Health Care plans have repeatedly imposed
multiple challenges and hurdles which unfortunately detract from the care that
The administrative battles to have routine claims timely processed for payment and the restrictions regarding appropriate tests, surgical procedures and medications have adversely affected optimal patient care. As a consequence of these distractions and forced limitations, in February 2019, Dr. Armenakas has submitted his letter of termination from all UNITED HEALTHCARE (PPO, CHOICE, CHOICE PLUS, etc.) commercial plans.
As per his contract with United Health Care, we are required to provide a 90-day notice prior to termination. Hence, the effective TERMINATION DATE should be MAY 2019. However, UNITED HEALTHCARE processed his termination immediately. This includes OXFORD HEALTHPLANS.
Any patient in the aforementioned
health care plans seeking care with Dr. Armenakas is hereby advised that effective
immediately they are “out-of-network”. It
will then be their choice to either continue with Dr. Armenakas as an
out-of-network patient, (i.e., as a self-paying patient) or if they prefer, to
see another physician in the office who participates in their United Health
Care insurance plan.
We regret any inconvenience
this may cause but, unfortunately, these circumstances are outside of our
Due to some construction in the area our phone communications have been interrupted. At the moment our phone lines are not receiving calls. If you need immediate help, please email us as indicated in the Contact Us page or use the appointment request tool that resides on the majority of our pages. Your patience and cooperation are greatly appreciated.
Dear Patients and referring Doctors:
We have been asked multiple times if our office offered appointments before 9am. The office will offer EXTENDED HOURS Effective Wednesday March 2018. Our doctors will alternate on a weekly basis seeing patients starting at 730am on Wednesdays. If you’re in need of an appointment earlier than 9am, this may work for you. We know our patient population is a busy one. We hope to accommodate new patients who may not be in need of urgent care, but have a hard time taking time off to see the doctor. Keep this in mind when calling for an appointment.
To ease the process of scheduling and reduce delays during your visit, please be sure to have all pertinent information at hand when you call. You should also fill our PATIENT REGISTRATION FORM online. We’ll ask for your insurance in advance of your visit. Additionally, any medical reports needed for your visit should be confirmed in our office prior to your visit before 5pm. As a last resort, you may bring them with you as we may not be able to reach other medical practices at this time.
We hope this helps with your health care and look forward to seeing you.
We want to thank everybody for your support day today year by year. We are most grateful to have great patients like yourselves who keep this practice thriving. We love to take care of you and want to be there for you for years to come. Thank you to all referring doctors for giving us the chance and opportunity to take care of your patients. We always want to give patients a way to get better when they are concerned about their health.
One more time thank you all for giving us your support and we hope you’re enjoying Thanksgiving along with your family and friends in a safe and healthy environment.
Re: Changes to our Financial Policy
As its prone to happen occasionally, we’re making changes to our financial policy. These come in response to the multiple changes to insurance policy coverage as well as the continuous shift in payment responsibility to our patients. As you as an insured party, may have become accustomed to, DEDUCTIBLES, CO-INSURANCE and CO-PAYS are commonplace and very high. To that end as of January 1st, 2018 we will require our patients to please provide a valid credit card to keep in their secure file. This credit card or debit card will be used once your claims are processed by your insurance and your responsibilities have been defined. This in turn will streamline our payment collection and billing. We hope, with your cooperation and understanding this will be a simple and painless task. We have amended our Financial policy to accommodate these clause. Additionally, a new form will be made available to you where you can fill in the pertinent information and sign your agreement.
Besides that, we have also made clearer some of our most common NON-MEDICAL fees, including our LATE CANCELLATION policy, fee for COPY OF RECORDS and LATE PAYMENT FEES. We hope once you review our amended policy you will see its simple to understand. You can follow this link for a copy. FINANCIAL POLICY
Thanks for your time,
The Billing Office
This blog is in response to the following article:
LinkedIn.com Article – click here to read
In this article the writer goes over the the hurdles our healthcare providers go through to get paid for their day to day claims. Some of these hurdles are affecting our patient care adversely. In many cases even treatment plans are affected because insurance do not cover certain medications or procedures. This leaves our patient community in a healthcare limbo since the plan doesn’t “want” to pay for a service and the patient also does not want to be responsible. As the article goes on to indicate, many providers who were polled would like a single payer system. While we don’t necessarily agree with this assessment for our practice, we do believe our current healthcare hodgepodge helps only the health insurance community and not the patients or the doctors who render their services in good faith and in the best interest of our patients.
Our practice which has a large young and middle age patient population is plagued with the current HIGH DEDUCTIBLE issue. This means that our patients are responsible for the first $2000 to $5000 worth of medical services. In most instances patients don’t satisfy their deductibles before seeing one of our doctors. Many of them do not need that many services in a year. This causes a payment lag for the doctors services which in turn hurts the medical practice as a whole. Many patients are finding it hard to pay for medical services immediately once the claims have been processed.
Another issue discussed is related to the time and effort spent on trying to get the insurance plan to approve and pay for services and medications. This alone consumes several hours a week of the doctors’ and their staff. This time could be better spent caring for our patients. Add to that constant records requests and all sorts of questioning and second guessing the doctor’s judgement and yes, they go mad!
We’re interested in our patients and would like to see some progress in the healthcare machine that will put the patient’s health and the doctors’ efforts first. Our patients need care, our doctors need to be compensated for the care they provide. Web searches, deferred treatment and ER visits do not cut it. But thats the way things are going because of our current circumstances. Things need to improve.
In preparation for the forecasted blizzard, our office will be closed today. The inclement weather makes it unsafe for some of our patients and our core staff members to commute. We hope all of you stay safe, warm and cozy as this weather clears. We shall be open tomorrow, at 9am as usual. See you then.
We recently took some time to actually talk to some of our Urologists.
As a practice, we all spend a lot of time together. Its that kind of family like relationship, where sometimes you cant stand your little brother, or get annoyed at your dad not letting you go out this or that night. Oh, the memories! After spending some time with our doctors, not interviewing them but just talking to them outside of their Doctor like environment we came to realize how much like you and me they are (yes behind the MD title there is a person too). They are people with the same concerns we have and then some. Namely, taking care of you as a patient and us as their employees.
In the last few months, we have talked to them for some time. While you may think its just urology, its amazing how passionate they are about the cases they are working on and about their trade. Urology, Medicine they’re trades too, also an art in some ways. These require attention and keeping tabs on new techniques and/or medications to treat you know who? You. They sometimes get together over coffee and discuss some of their patients with the other Doctor’s in the practice. They do so with the utmost concern and passion, which sometimes is very inspiring. We as administrative staff may not know the medical lingo the way they do, but its kinda funny to hear them talk about some technique or the other for a surgical case. They are excited about it, about the challenge that those surgical procedures entail and how they’re ready to help YOU beat what ails you. On occasion we’ve asked them how did it go with this patient and his kidney stones, or the other with their bladder tumor? How did it go with that urethral repair? Its great to see them happy with each successful case. As with every thing not all cases have a single treatment solution, but the doctors come back with more information to create the next step in treatment. No, not all cases are surgery. Some are office treatment courses, or studies that help them figure out problems.
On top of having the constant pressure of dealing with their day to day life, they are concerned about you their patient. Besides this, many of our Urologists also lecture at teaching hospitals. It had been our impression that their work day was mostly 9-5 when in the office and which ever surgery cases they had at the hospital. Well, its not just that. Many times they arrive at our office after teaching at the hospital, presenting some conference at 730am. When thinking about that, consider that some of the doctors in our practice come from Long Island or New Jersey!
Medicine is not all glamor. Understanding all they do puts everything into perspective. It takes a lot of sacrifice and dedication, that not many people are willing to make. After coming to this understanding about the doctors at our practice, we have new found respect for them. We may complain sometimes about a stressful day at the office, and that’s fine, but now when we do, we also remember that these doctors we’re working for, never leave the proverbial office because they’re always available in some form to take care of their/our patients.
To ALL Urologists in our practice, and doctors everywhere we have to say thanks for letting us assist in the privilege of caring for your patients!
We’ve received great feedback with our online appointment requests. Many of our existing patients have enjoyed the convenience. If you want to avoid the phone, or being on hold and don’t have an urgent appointment, request it online.
If you are a NEW PATIENT, take advantage of our ONLINE PATIENT REGISTRATION FORM. We need all your information in order to create your account and make your appointment. If you register online, after requesting your appointment, we’ll be able to check your insurance for participation, have your information in our system and even make your appointment and just send you a confirmatory email. It will also save you some time at the office, all you will need to do is review and sign the forms, no more filling them out.
This also benefits new patients whom want to update their information.
Save time, register online!
Snow is such a beautiful thing! Makes everything look so clean and adds this nice serene feel to the scene. However it still causes some delays with transportation and other public services. We’re open and ready to help with your urological problems. Kidney stones don’t wait, urinary frequency doesn’t relent and prostate issues don’t take a break because of the weather.
Be careful in your commute today everyone!